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Legal

Liabilities

Review KPC Importation Services' liability policies, including prohibited items, customs clearance, claims, warehouse storage, and refunds.

  1. Prohibited Items

    If a package contains items classified as prohibited products and the Client still proceeds to ship such items to the warehouse despite prior notice or existing restrictions, KPC Express shall not be held liable for any penalties, confiscation, delays, or instances where the shipment is held by authorities.

  2. Improper Packaging

    KPC Express shall not be liable for any damage to products that were received at the warehouse in poor or inadequate packaging, which may reasonably lead to damage during handling, storage, or transportation.

  3. Force Majeure

    In the event of natural disasters or force majeure events, including but not limited to hurricanes, typhoons, floods, earthquakes, or other unforeseen circumstances beyond reasonable control, KPC Express shall not be held liable for any resulting damage, delay, or loss of shipments.

  4. Unreported Incomplete Shipments

    KPC Express shall not be held liable for any claims related to missing or incomplete shipments that are not reported within seven (7) days from the date the package was received by the Client.

  5. Customs Clearance

    KPC Express shall not be liable for shipments held or delayed by customs authorities at ports or entry points, as customs processing requires due diligence from both parties. However, KPC Express will provide reasonable assistance and prioritize coordination in the clearance process to facilitate the earliest possible release of shipments.

  6. Claims Without Documentation

    KPC Express shall not be liable for any claims of damage, loss, or compensation in the absence of proper supporting documentation, including but not limited to sales invoices, packing lists, and proof of payment.

  7. No Visible Force of Entry

    KPC Express shall not be liable for missing quantities or missing items from any package where there is no visible sign of forced entry, tampering, or external damage to the package upon receipt or inspection.

  8. Refund Processing Condition

    In the event that KPC Express agrees to process a refund or compensation claim, the Client shall be required to return the concerned package to the designated KPC warehouse at the Client’s own expense prior to the processing and release of any refund.

  9. Warehouse Storage

    KPC Express provides freight forwarding services only. Shipments stored at the warehouse beyond the designated grace period shall be subject to applicable warehouse storage penalties or fees.

  10. Unclaimed Shipments

    Any shipment that remains unclaimed for more than two (2) months after its arrival at the Philippine warehouse shall be deemed abandoned, and KPC Express reserves the right to dispose of the shipment accordingly, without further liability to the Client.

These limitations form part of ourTerms & ConditionsandPrivacy Policy. Questions about a specific shipment?Contact our team.