Privacy Policy

KPC Express Corporation (“KPC Express,” “KPC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process your personal information when you use the KPC Express website, mobile application, and related services.

By accessing or using the platform, you acknowledge that you have read and understood this Privacy Policy.

For purposes of personal data collected through the KPC Express platform, KPC Express Corporation is the organization responsible for determining how and why your personal information is processed in connection with the services made available through the platform.

Our contact details are:

This Privacy Policy applies to personal information collected through:

• the KPC Express website;
• the KPC Express mobile application;
• account registration and account management;
• shipment, transaction, and support-related interactions;
• communications with us through digital channels connected to the platform.

This Privacy Policy does not apply to third-party websites, services, or applications that are not owned or controlled by KPC, even if they are linked from or integrated with the platform.

Depending on how you use the platform, we may collect the following categories of information:

4.1 Account and Profile Information

We may collect:

• first name and last name;
• email address;
• contact number;
• birthdate, if provided;
• reference code;
• business name;
• business industry;
• address;
• account credentials and related account identifiers.

4.2 Shipment and Transaction Information

We may collect:

• shipment records;
• sender and recipient details;
• order or transaction references;
• shipment history and tracking information;
• ongoing, pending, completed, or cancelled shipment data;
• service requests and operational instructions.

4.3 Payment and Verification Information

We may collect:

• payment confirmation records;
• uploaded receipts;
• proof of payment;
• transaction logs;
• billing-related details necessary for reconciliation, verification, fraud prevention, or customer support.

4.4 Device, Usage, and Technical Information

When you use the platform, we may automatically collect certain technical and usage information, such as:

• device type;
• operating system;
• app version;
• browser type;
• log data;
• IP address;
• access times;
• usage activity;
• crash or diagnostic information.

4.5 Camera, Photos, and Uploaded Images

If you use camera or image-upload features, we may collect images, photos, or files you choose to upload, such as payment receipts, proof of transaction, or other supporting documents.

4.6 Notifications and Communications

We may collect records relating to:

• push notification preferences;
• support inquiries;
• chat, email, or call records with our support team;
• service announcements, reminders, and account-related communications.

4.7 Cookies and Similar Technologies

When you use the website, we may use cookies and similar technologies to remember preferences, improve functionality, analyze usage, and support security and performance.

We may use your personal information to:

• create, verify, maintain, and manage your account;
• provide the platform and requested services;
• process shipments, requests, and related operational activities;
• verify payments, receipts, and transaction details;
• provide shipment updates, notifications, and service alerts;
• respond to customer service, technical support, and operational concerns;
• improve our services, features, systems, and user experience;
• protect against fraud, unauthorized activity, misuse, and security risks.

We do not sell your personal information.

We may share your information only where reasonably necessary, including with:

6.1 Service Providers and Contractors

We may share information with third-party providers that support our operations, such as:

• hosting providers;
• cloud infrastructure providers;
• payment processors;
• messaging or notification services;
• customer support tools;
• technical developers, maintainers, or IT service providers;
• analytics and security providers.

These parties may process information on our behalf, subject to appropriate instructions, safeguards, and contractual obligations.

6.2 Legal, Regulatory, and Protection Purposes

We may disclose information if required or permitted by law, regulation, court order, subpoena, lawful request, or government process, or where reasonably necessary to:

• comply with legal obligations;
• protect rights, safety, and property;
• prevent fraud or unlawful activity;
• investigate incidents or policy violations;
• enforce our agreements.

6.3 Corporate Transactions

If KPC is involved in a merger, acquisition, restructuring, financing, asset transfer, or similar transaction, personal information may be disclosed as part of that process, subject to applicable safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide services;
• maintain business and transaction records;
• resolve disputes;
• enforce our agreements;
• detect and prevent fraud;
• comply with legal, tax, accounting, regulatory, and audit obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8.1 How to Request Deletion

If your account is eligible for deletion, you may request deletion:

• through the in-app delete account feature;
• through the website deletion request process;
• through our designated deletion request page or support contact process.

8.2 Immediate Initiation of Deletion Request

When you submit a deletion request, the deletion process will be initiated immediately. Your account may be disabled and become inaccessible while the deletion request is pending.

8.3 Ninety-Day Grace Period

A 90-day grace period begins on the date the deletion request is submitted.

During this grace period:

• your account may remain disabled;
• you may request cancellation or reversal of the deletion request, subject to identity verification and our review process;
• KPC may continue limited processing necessary to complete pending security, fraud, legal, financial, or operational reviews.

8.4 Permanent Deletion After the Grace Period

After the 90-day grace period, your account and associated personal information will be permanently deleted, anonymised, or irreversibly de-identified, except where KPC must retain certain information for legitimate and lawful purposes, including:

• compliance with legal obligations;
• tax, accounting, and audit requirements;
• fraud prevention and platform security;
• dispute resolution and claims handling;
• enforcement of rights and contractual obligations;
• maintenance of legally required records.

8.5 Data Commonly Covered by Deletion

Subject to the retention exceptions above, permanent deletion may include:

• profile and account information;
• login access and account credentials;
• shipment records and tracking history;
• payment verification records and uploaded receipts;
• customer-submitted files and supporting documents;
• transaction history associated with the deleted account.

8.6 No Active or Ongoing Shipments

Please do not request deletion while you have active, pending, disputed, or ongoing shipments or unresolved transactions. KPC may delay, deny, or defer deletion until such matters are completed or resolved.

8.7 Save Important Information

Before requesting deletion, you are responsible for downloading or saving any records you may need. Once deletion becomes permanent, recovery may no longer be possible.

We may use cookies, pixels, tags, local storage, and similar technologies on the website for:

• authentication and session management;
• remembering user preferences;
• analytics and performance measurement;
• security and fraud detection;
• improving functionality and user experience.

You may be able to control cookies through your browser settings. However, disabling cookies may affect some features of the website.

We may send push notifications relating to account activity, shipments, service updates, reminders, or other platform-related communications.

You may manage push notification permissions through your device or application settings.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system or transmission method is completely secure, and we cannot guarantee absolute security.

The platform is not directed to children and is not intended for persons who are not legally permitted to use the services under applicable law.

We do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe that personal information has been submitted inappropriately, please contact us so we can review and take appropriate action.

Subject to applicable law and reasonable verification of your identity, you may request to:

• access your personal information;
• correct or update inaccurate information;
• object to or limit certain processing where applicable;
• request deletion or removal of your personal information, subject to legal and operational limitations;
• withdraw consent where processing is based on consent, without affecting prior lawful processing;
• close your account;
• raise a privacy concern or complaint.

To exercise any of these rights, please contact us using the details above.

Your information may be processed in the Philippines and, where necessary for service delivery or technical operations, in other jurisdictions where our service providers operate, subject to applicable safeguards and contractual protections.

By using the platform, you acknowledge that your information may be processed in locations where KPC or its service providers maintain operations or infrastructure.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date.

Your continued use of the platform after the updated Privacy Policy takes effect constitutes your acknowledgement of the updated version, to the extent permitted by law.